Europe

United Kingdom

United States

Order Processing

Orders are processed after the order has been successfully placed and payment has been received or authorised.

Processing and dispatch times may vary depending on product availability, order volume and other operational circumstances.

The delivery estimates above refer to the estimated transit period and should not be understood as a guaranteed delivery date.

Tracking

Where tracking information is available for your shipment, it may be provided after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives the shipment.

Delivery Delays

Delivery times are estimates and may occasionally be affected by events outside our reasonable control, including carrier delays, customs procedures, severe weather, transportation disruptions or other unforeseen circumstances.

If a significant delivery problem occurs, please contact us and provide your order information so we can assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you realise that your shipping address is incorrect, please contact us as soon as possible. We will try to assist before the order is dispatched, but changes cannot always be guaranteed once an order has entered the shipping process.

Damaged or Missing Deliveries

If your order arrives damaged, appears to be missing items, or does not arrive within the expected delivery period, please contact our customer service team.

Please provide your order number and any relevant delivery or product information so that we can investigate the issue.

Where the carrier is arranged by us, applicable consumer rights concerning delivery and risk remain unaffected.

Delivery Address and Availability

Shipping availability is determined by the destinations currently enabled at checkout. If your country or delivery location is not available during checkout, we may not currently offer delivery to that location.

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